Refund Policy
Introduction
Welcome to PicFix.ai. We strive to provide the best experience for our users, and we understand that circumstances may arise where a refund is necessary. Our refund policy is designed to be fair and transparent to both parties involved.
Eligibility for Refund
You are eligible for a refund under the following conditions:
Unused Credits:
If you have purchased credits to access our models but have not used any credits from your account, you may request a refund.
How to Request a Refund
To request a refund, please follow these steps:
Contact Support:
Reach out to our customer support team via email at software@dyotis.com with your refund request.Provide Details:
- Your full name
- Email address associated with your account
- Order ID or transaction ID
- Reason for the refund request
Verification:
Our team will review your request and verify if you meet the eligibility criteria for a refund.
Processing Time:
Refunds will be processed within 14 business days of approval.
Exceptions:
Please note that the following situations are not eligible for a refund:
- If you have used any credits from your account to access our models.
- If you have violated our terms of service or engaged in fraudulent activity.
Contact Us:
If you have any questions or concerns regarding our refund policy, please feel free to contact us at software@dyotis.com. We're here to assist you and ensure that you have a positive experience with our services.
Office :
D-242, Unit No. G2, Sector 63, Noida, Uttar Pradesh - 201301
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